Theresa did not get back to me anymore
1) from the beginning of booking , I got 90 passengers travel the āļø . So that I order with description 90-100 suitcases.
2) when the truck arrive, from my eight sight, the space is not good enough for 100 suitcases š§³. And 1/3 was occupied by his own junk such as cartoon box , toolsā¦ā¦.etc
By the way, almost 70 suitcases were fully occupied, so that others must putting up & up level on the top. Of course the helper needed to put more effort, right ?
3) besides that the truck size, there was no lifting platform machine which can be more easier to move into the container . If your truck have the equipment, 2 of our female assistants + your 1 helper is good enough to trolley the suitcases into the container, right ?
Perhaps I should request an image of the truck š» type š¤¦š¼āāļøš¤¦š¼āāļøš¤¦š¼āāļø
4) Finally , all students were drop down the hand carry bag as well. This is out of my expectation. So that I agree pay š°extra.
5) But I had been charged extra more $150 x 3 š¤š¤. This huge amount seems not fair to us.
And at last, I have 4 men power to assist off loading the suitcases.
By the time ,I had been intimidatedš„š„. Do u think, what I can do at such moment.
6) Before off loading the cases, it was falling down when opened the truck š» door.
Luckily nobody was hurt.
Base on the reasons, we request for SG$150x 2 refund.
This is unreasonable charge
Reviewed 01 September, 2023